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  • re: Measuring and Improving Performance by Dick Coleman

    Hi Cheryl, Glad our CS team was able to touch base with you. Next time you're ready to upload an order, please don't hesitate to call! Thanks, Julie
    Posted to Millers Blog (Weblog) by Julie Brown on 11-04-2009
  • re: Measuring and Improving Performance by Dick Coleman

    I keep hearing how great you are and would love to use you exclusively. But with 2 different customers I tried to load pictures. One I tried to load 4 or5 times in different ways. I gave up on your company. When I am very busy, I can't afford to spend hours just trying to figure out your system. If I ever get it going, I'm sure I would be a good customer...
    Posted to Millers Blog (Weblog) by Anonymous on 10-31-2009
  • re: Measuring and Improving Performance by Dick Coleman

    Hi Dick, just read your column and want to tell you with out a doubt, as far as I am concerned, and being a Miller's customer for over 30 years now.....you as a lab are by far the "best in the business". In over 30 years I think I have only returned an order perhaps 3 times at the most and if I recall correctly at least 2 of those times were...
    Posted to Millers Blog (Weblog) by Anonymous on 10-30-2009
  • Measuring and Improving Performance by Dick Coleman

    How do we know we are improving? If we are improving, do we know where and why? Awaiting every Miller’s production group each morning are numbers and spreadsheets generated to give them an immediate and very accurate assessment. These numbers compare our performance in quality, timeliness and productivity, both group and lab-wide, with the same period...
    Posted to Millers Blog (Weblog) by Julie Brown on 10-30-2009
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