Customer Service

July 2007 - Posts

• MIller's Press

  Part of the Press Crew -- Dan, Kristy, Stephen, and Lindsay -- taking a break near the press. I have been dealing with Press-related questions from photographers since we first released this service. And believe me I think I have heard them all!! One recently recurring question line is “How do I sell Press products?” and “How do I price them?” Unfortunately, all I can give you is general guidelines based on information I have gathered from conversations with other photographers over the past year. For definitive answers you need to turn to each other for guidance. This blog and the Miller’s Forum are perfect vehicles to get these types of conversations rolling. One thing I think most photographers would agree upon is that you should not try to replace your existing offerings with similar Press Products. Instead look for ways to use them as add-ons to existing packages or products. Or try using them as incentives. For example, your main business is family portraiture and you offer three packages. Your customer orders the least expensive package. Try enticing them to upgrade their choice by offering a set of “customized” greeting cards, using an image of their choice from that same session and their own greetings. Voila! Additional sales! The possibilities are endless. For more Press product ideas, check out the July 2007 newsletter. If you did not receive a copy, click here for a downloadable pdf. These newsletters are always full with useful and timely information. Tracy Eichhorn   Posted Jul 31 2007, 08:00 AM by admin with 2 comment(s) Filed under: Press

• CS is Here to Help

  I'm sure most of our customers have good stories about how one of our customer service team members took care of you (please go to the forum and post them!)...  Here's a funny one from just a few minutes ago. A long-time customer just e-mailed Tonya in customer service.  She e-mailed because she locked herself in the office with no phone!  Tonya happily called the business next door who came over and enabled the escape.  We're always happy to help, especially when it makes us laugh!   Posted Jul 27 2007, 01:30 PM by Jason Becking with 3 comment(s) Filed under: Customer Service

• Convention Update

  Miller’s will continue to travel through the remainder of the summer and fall to various conventions around the country. We love having the opportunity to meet and re-acquaint ourselves with our customers, as well as make new friends! And we’re excited to be able to show you first-hand some of our newer products and services, such as our Assembled Albums, Press Products and Web Hosting services. Our upcoming shows are listed below. If you’re anywhere close, we’d love to see you! Many shows offer free or discounted trade show passes, if you don’t belong to the association. For more information on each convention, simply click the link by each listing. Each site contains all the details on programming, registration and hotel that you’ll need. We also keep a list of all the conventions we attend on our site, under the Resources section. We hope to see you soon! Debra Radell Tennessee PPA Cool Springs Marriott Franklin, TN August 12, 13 www.tnppa.com Louisiana PPA Wyndham Hotel New Orleans, LA August 19, 20 www.ppla.net Florida PPA Sheraton World Resort Orlando, FL August 26, 27 www.fpponline.org PPA of New England Sturbridge Host Hotel Sturbridge, MA September 9, 10 www.ppane.com Oklahoma PPA Radisson Hotel Tulsa, OK September 22, 23 www.ppok.org Fall Ozark Inn of the Ozarks Eureka Springs, AR October 28-30 www.ppozarks.net   Posted Jul 27 2007, 08:00 AM by admin with no comments Filed under: Conventions

• Dedication

  Have you ever uploaded an order in the middle of the night only to find FedEx knocking on your door 24 hours later to deliver the order and wondered how it could be possible? Even in the lab we sometimes wonder this ourselves. Daily we come in to messages to make changes to orders uploaded overnight that are in invoicing by 8:00am and ready to ship. There really is only one word I can use to describe how this happens……dedication. At Miller’s we are very lucky to work with such a hard working group of people. Hourly there are those scanning orders for problems to send up to Customer Service to call on, working long hours to make sure that last rush order ships, or coming in early to get a jump start on the day. Too often the praises for getting these types of things handled falls back on Customer Service when the real heroes are the people we all rely on the most. Production! Here is a big thanks to all of those that helps us meet deadlines, get that special order out, or fix a problem that would have otherwise gone out the door. Thank you! Marsha Thomas   Posted Jul 25 2007, 08:00 AM by admin with no comments