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Customer Service

Dedication

Have you ever uploaded an order in the middle of the night only to find FedEx knocking on your door 24 hours later to deliver the order and wondered how it could be possible? Even in the lab we sometimes wonder this ourselves. Daily we come in to messages to make changes to orders uploaded overnight that are in invoicing by 8:00am and ready to ship. There really is only one word I can use to describe how this happens……dedication.

At Miller’s we are very lucky to work with such a hard working group of people. Hourly there are those scanning orders for problems to send up to Customer Service to call on, working long hours to make sure that last rush order ships, or coming in early to get a jump start on the day.

Too often the praises for getting these types of things handled falls back on Customer Service when the real heroes are the people we all rely on the most. Production! Here is a big thanks to all of those that helps us meet deadlines, get that special order out, or fix a problem that would have otherwise gone out the door. Thank you!

Marsha Thomas

 

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