My specialty with Miller's is Customer Service. I learned from some
of our best, and after nearly two decades with this company, I like to
think I have a pretty good grasp on the company goal of "100% Customer
Satisfaction."
Marketing is not my specialty, but I enjoy
observing the angles used by different companies to advertise and get
their message heard. So you can imagine that ads relating to customer
service particularly peak my interest. Especially ones from fellow
labs! Several recent ads, including the newest Miller's ad, focus on
customer service. Are we all trying to say that we're the best? Of
course!
I won't deny that I have a biased opinion towards
Miller's Customer Service being the best, but let me explain why.
Miller's Customer Service is not just the group of people that answer
the phone (in person, by the way) and respond to your emails, but the
entire lab. That's me and 389 other dedicated souls who genuinely like
what we do and want to get it right, whether it's on the phone or on a
printer. We serve you by making sure that everyone in the lab knows
how important their job is to you. Our management team works hard to
give every team member access to information about you, our business,
and our industry. We welcome and rely on feedback from team members,
as well as you, for continually improving our products and services.
At Miller's, every team member is important, just like every customer
is important.
Yes, I'm tooting our horn, but I'm very proud to
work here, and very proud of the people I work with. You can decide
who's best.
-Debra Radell
p.s. Here's a nice forum conversation we're enjoying!