While many people hit the road
for vacation this summer, our customer service team enjoyed a few road
trips of their own. Every summer we take time out for all of our agents
to visit the “other” lab. The Pittsburg CS team visits the Columbia
lab, and the Columbia CS team visits the Pittsburg lab. We spread the
visits out over the summer, with only a few people traveling at a time.
The two days we spend visiting our other half keeps us sharp on details
about our services and production in both labs. Most importantly, these
visits strengthen our relationships with our team members in our
neighboring state. For you this means seamless service no matter where
you call.
Sondra Garton and Jen Courtney made their recent
visit to the Pittsburg lab special by way of chocolate. Sondra is known
for her baking and brought several tubs of her famous
chocolate-peanut-butter-chip-brownies for us to enjoy. Yum! Here are
some photos from their visit. (Sondra’s the one holding the brownies)
Notice all the smiling faces around her? We’re a happy bunch, anyway,
but chocolate makes us REALLY happy!
(Notice Randy can't wait until the photo is over.)
Speaking
of Sondra’s baking, here’s a little known fact. Each of our Columbia
team members gets a special treat from her on their birthday. Sondra
bakes every single person a birthday cake or treat for their special
day. I’ve heard she makes A LOT of brownies.
And that’s no small feat with about 150 team members in Columbia! Most
of you already know what a great customer service rep Sondra is, and
now you know how special she really is!
Debra Radell