Customer Service : Conventions

New Orleans / Houston Trip

Marsha — Thu, 23 Aug 2007 14:17:00 GMT

I am back at my desk after being in New Orleans for several days, and let me tell you, what a trip!! I want to give everyone that made our trip so wonderful a big thank you. Never in my life have I been around such nice people! The culture is rich, the people are fantastic, and the food is even better!

Ted Vlaz and I were lucky to have some time to spend with long time residents (and customers) Barry, Mercedes, and Charlie Rittenberg. They drove us around the city and showed us homes still devastated by Katrina. I was shocked to see the amount of multi-million dollar homes still in disrepair or completely abandoned 2 years after the storm. The streets were lined with FEMA trailers even in the nicest neighborhoods. What was most shocking were the water lines on the fronts of these homes. Some of them came pretty close to the roof tops.

Home in New Orleans still unoccupied after Katrina. The red arrow shows the waterline from the flooding.

Ted and I attended the PPLA convention and Houston Guild meeting. The best part of going to these shows is the one-on-one time we get with you, our customers. I absolutely love being able to put a face with a name when talking on the phone. It is a great way to build one-on-one relationships. So the next time you see a convention or guild meeting in your area I strongly suggest you attend. You never know who you will see, the information you may pull from the classes, or the terrific time you may have just meeting the friendly faces from your lab!

Marsha Thomas

Tennessee Convention & CS Switching

admin — Tue, 14 Aug 2007 15:21:00 GMT

I know it’s not much, but I feel like somewhat of a jetsetter these last few days. Sunday and Monday Lisa Ewing and I were at the Tennessee Convention and right now I am in Pittsburg visiting the lab (I’m actually one of those Columbia people). Every year all of the Customer Service Reps change positions for a few days to see how the other half lives. These trips keep us up to date with any changes in service or procedures that have been made, it’s also nice to see your co-workers face to face every once in a while. (Tonya, Tracy, Ted U, and I exchange thoughts in Columbia last week.)

The Tennessee Convention really felt like a success. We really enjoy both visiting with long-time customers and meeting some of the newer ones. It was also nice to be out of the lab and away from my desk, but towards the end of the trade show I‘d say my feet and back were starting to miss my desk. If you haven’t already been to a trade show this year (and even if you have) you should consider stopping by at some of the upcoming shows. It’s one thing to read about our new press books or assembled albums, but it’s definitely beneficial to see them in person. There are still a few more shows left for the year. I personally will be at the MOPPA Show Me Workshop and Oklahoma Convention, perhaps we will see you there.

Justin Stubbs

Convention Update

admin — Fri, 27 Jul 2007 13:00:00 GMT

Miller’s will continue to travel through the remainder of the summer and fall to various conventions around the country. We love having the opportunity to meet and re-acquaint ourselves with our customers, as well as make new friends! And we’re excited to be able to show you first-hand some of our newer products and services, such as our Assembled Albums, Press Products and Web Hosting services.

Our upcoming shows are listed below. If you’re anywhere close, we’d love to see you! Many shows offer free or discounted trade show passes, if you don’t belong to the association. For more information on each convention, simply click the link by each listing. Each site contains all the details on programming, registration and hotel that you’ll need. We also keep a list of all the conventions we attend on our site, under the Resources section. We hope to see you soon!

Debra Radell

Tennessee PPA
Cool Springs Marriott
Franklin, TN
August 12, 13
www.tnppa.com

Louisiana PPA
Wyndham Hotel
New Orleans, LA
August 19, 20
www.ppla.net

Florida PPA
Sheraton World Resort
Orlando, FL
August 26, 27
www.fpponline.org

PPA of New England
Sturbridge Host Hotel
Sturbridge, MA
September 9, 10
www.ppane.com

Oklahoma PPA
Radisson Hotel
Tulsa, OK
September 22, 23
www.ppok.org

Fall Ozark
Inn of the Ozarks
Eureka Springs, AR
October 28-30
www.ppozarks.net