Customer Service - All Comments

re: 100% Customer Satisfaction

Julie Brown — Tue, 08 Jul 2008 13:59:59 GMT

Hi Dusty -

Our Customer Service number is 800-835-0603. They'll definitely be able to help you with this.

Thanks,

Julie Brown

re: 100% Customer Satisfaction

Dusty Oliver — Tue, 08 Jul 2008 00:53:28 GMT

I registered and received a packet in the mail, but not a user number and password. I have looked for a phone number on your site, but cannot find one. What do I do now.

Dusty Oliver

Photography an Art

re: MIller's Press

Tracy Eichhorn — Mon, 21 Apr 2008 16:52:47 GMT

Sheppard,

We do not offer profiles for our press printed products. You will want to submit your files as flattened jpgs in sRGB. Two of our ordering programs, Miller's Press and Remote Studio Suite, offer the option to create your layouts in the software and all of your images are then delivered to us individually, which allows us to color correct each image on each page. If you choose to submit predesigned files, these will need to be flattened and we would only be able to do an overall color correction, so it would be up to you to make sure the images are color balanced within the file.

Either way, we look at the images before they are printed and then the printed pages are reviewed again for overall color and printing quality.

re: MIller's Press

Sheppard Ferguson — Sun, 20 Apr 2008 04:59:24 GMT

Do you have a published set of requirements or specs. to help insure the quality of Miller's Press Books. ie. color space, ICC profile, etc., etc. Do you review books as you do prints for color?

Thanks.

re: 100% Customer Satisfaction

tracy — Wed, 02 Apr 2008 20:30:42 GMT

Sandy,

I'm sorry to hear about your experience. While we try very hard to catch not only our mistakes but our customers' as well, things do indeed get past that are not always what our customers are expecting from us.

I took a look at the order in question and while you did indeed order it wrong maybe we should have questioned that blank back cover???

I have called and left a message at your studio so if you would please call me back we can discuss what we can do together to rectify the situation.

Looking forward to hearing from you.

re: 100% Customer Satisfaction

Sandy Harrison — Wed, 02 Apr 2008 17:21:05 GMT

100% Guarantee??? I just got booted from customer service after ordering from press -10 books... the back page turned out wrong... I was told I should have done it right! Not knowing you actually have to use 24 sides...

Now I am stuck with ten books that look ridiculous... out

$150 and still not knowing what I did wrong... that is not

good customer service... nor is it 100% guarantee... So sorry my first comment is not Kudos...

re: A TV Without Cable is a Sad TV

Martha Weaver — Tue, 06 Nov 2007 20:28:46 GMT

I'm surprised you could even communicate with the person on the other end! Usually the line quality is low as it goes over satellite or under oceans, the language compatibility is even lower! It's wonderful to have a quality control and customer Service (as opposed to "customer NO-service") where we can speak to a real live person in the language of our country!

Thanks!

re: A TV Without Cable is a Sad TV

Coveralls — Tue, 06 Nov 2007 18:41:24 GMT

I agree specially a flat screen plasma tv. Thats what it looks like. Good post.

re: New Orleans / Houston Trip

TeriQuance — Sun, 02 Sep 2007 21:06:36 GMT

Hey Marsha,

It was great to see you both at our PPGH Guild Meeting. You had an awesome display. Thank you for attending!

I'll be calling you soon for my 150 decks of cards!

Happy Labor Day!

Teri Quance

Membership Chair PPGH

Quance Design & Photography

re: Tennessee Convention & CS Switching

Ted Unruh — Fri, 31 Aug 2007 19:44:50 GMT

Hello Shirley,

I have a CD of the book that I can send you.

email me your account number and I will send it out.

Thanks, Ted.

tedu@millerslab.com

re: Tennessee Convention & CS Switching

Shirley — Fri, 31 Aug 2007 18:58:08 GMT

I was at the TN convention. I asked about a Press Book you had there. It was about a baby and the family. It had really nice graphic layers on the pages. One of you told me someone in the lab had created these graphic and they were available for download from Millers. Where are they and how do we get them?

They were really nice.

Thanks

Shirley

re: Not Enough Time

Bernadette Davis — Thu, 30 Aug 2007 02:40:03 GMT

Being from the old school of film - I have found the digital classes to be most helpful. A well organized time frame to get on board with new digital software, and learn more efficient ways to post process your files. Gene does a great job of walking you through the software and answering everyones questions, which are often your own. Before these digital classes were being offered by Millers, I had no access to this type of information. Things are moving much quicker and smoother these days, and I will contribute much of that to Millers online digital classes. It is a real treasure. Thanks for the help!

Bernadette

re: Not Enough Time

Janelle Bowman — Wed, 29 Aug 2007 23:00:11 GMT

David- you do offer a a lot of online training and I sure appreciate that. I have taken several and it is so awesome to sit here at my computer and listen to Gene teach. And what's neat is the other photographers who are online as well. So, when one person asks a question we all get to hear it, AND hear the answer. How cool is that!! On line- how easy. Thanks!!!

Janelle

re: 100% Customer Satisfaction

Millersfan — Sat, 25 Aug 2007 23:19:33 GMT

Why the heck can't I find the forum?

Did Arnie hide it?

Arnies Friend.

254 547-3980 or 254-547-9572

Help me find the Millers forum.

re: CS is Here to Help

Millersfan — Sat, 25 Aug 2007 23:17:20 GMT

Tried to post to the forum. And, its smarter than me.

I can't even find the damn thing.