Many of you know that Miller’s
was the first Portrait Lab to offer Digital Imaging and many of the
peripheral digital products. I was fortunate enough to be in the
beginning phases, from learning about the equipment, to working with
the engineers in developing the most efficient retouching tools.
In
those days commercial labs were the only others offering digital. Most
were not doing very many jobs per day and were charging a fortune for
them! We scanned negatives, provided a variety of artwork services,
then wrote the image to film. Even though it was more efficient than
some of our traditional processes, it was still labor intensive by
today’s standards. We were producing about 25-30 jobs per day, and we
thought we were hot stuff!
Yesterday here in Columbia, we
handled 95,558 files, including Service Bureau (Upload Prints), Albums,
Digital Proofing, Web Hosting, and Press Products. And that’s not
really a large day by today’s standards! It’s been 99 degrees here all
week and we’ve had some slight air conditioning trouble, so we were
literally hot stuff!! However, the best part is that we produced this
amount of work with better than 99% on-time and better than 98%
accuracy. We pay attention to these numbers every day and take whatever
steps necessary to keep improving. Every team member is involved in
producing for you the best possible product, in the most timely manner.
Thank you for letting us serve you!
Nema Velia
