It never fails to amaze me what our team members are able to accomplish this time of year, especially knowing how busy we are and how hard they are each working on a daily basis.
I'm fortunate that my wife (henceforth referred to as Sarah) is a photographer and one of our customers. If I ever want the customer's point of view, all I have to do is remember to ask. Yesterday, Sarah placed 5 orders with Miller's. Some big, some small, nothing unusual. Miller’s received the first one at 9:43 a.m. and the final one at 2:34 p.m.
When I walked in this morning around 8:00, each of those orders was waiting on me (packaged nicely). I grabbed them to save shipping costs and will bring home this evening. It's simply stunning service, which I am not the least bit responsible for, which happened on our busiest day of the year (thus far).
I was planning on writing this post today anyway, but then customer service received the following e-mail:
"I just finished shooting an annual family portrait event that I do every fall.... This time we shot 51 families.... I have already sent the orders into Miller’s and gotten them back and have over half of them already delivered to the families. Out of the 51 families that ordered all sizes between wallets and 16x20’s, I didn’t have one single error either on my behalf or Miller’s. The prints were printed absolutely perfect. The delivery time was nothing short of phenomenal and once again, Miller’s made me look like a super hero and earned many points to me and my business.
"I’m not sure how I ever survived before switching all of our business over to Miller’s. It really was the BEST decision I ever made." -- Tom Holloway -- ProImage Photography; Niceville, Florida.