Seven years ago to the day, Miller's second facility -- located in Columbia, Missouri -- opened for business. I'd hoped to be able to post today that our first expansion in Columbia was complete. While that is true, I guess, some of the remodeling that occurred afterwards is still underway (we don't quite have carpet in the new office area, for example). And we're missing about 20 pieces of 1.5" tile in the new men's room. Details.
Even forgetting the expansion in Columbia, a visitor to the lab on that first day would hardly recognize the production area as it exists today. What was 30,000+ square feet of production is now over 40,000, but that's not nearly the biggest change. Film cabinets are gone, we've changed printers 4-5 times, we've rearranged countless times, we have an entire area dedicated to Assembled Albums, and we have 3 enormous NexPress machines sitting on one side of the room. For every change we've made in Columbia, I'd wager our Pittsburg facility has undergone twice that many.
Throughout that time, however, our consistent daily focus has been on improvement. Better quality, faster turnaround, with more options has been our driving force for the past 7 years (and before) and will certainly remain our driving force for the next seven.
As always, thank you for your business. We are truly honored to serve you and are fortunate to be in this business.
Jason Becking