Turnaround Time Testimonial

Jason Becking — Mon, 25 Feb 2008 15:47:00 GMT

Warren Kahle recently sent us this excellent shot and nice note, bragging on us. Was kind enough to allow us to post it here too:

While I'm at it, I want to again express my amazement at how efficient Miller's lab was during the past holiday season. Here's a brief recap of what happened during the week just before Christmas.

On Dec. 17, 2007, a weather-related panoramic photograph of mine was published on the front page of the Annapolis newspaper ( The Capital ). It struck and emotional chord with many people who saw it and contacted the paper about getting copies of the image, or simply to send me a congratulatory email. I was delighted with the response, but a bit worried that I could not satisfy everyone before my wife and I left on a trip to Florida immediately after Christmas.

I believe I uploaded orders to Miller's on the 19th, 20th, and 21st. Amazingly, I received all of the prints before the end of the week...even the order I sent on the 21st was delivered on the 22nd (FedExed overnight for Saturday delivery). So much for the December 10 cutoff date for Christmas delivery of prints produced with film! My customers were as astonished as I was.

When I returned from Florida I followed up on additional orders, some 32 prints of that image in total...and I still am getting inquiries.

In short, I'm excited to be knowledgeable enough to capture and work with digital images, and I'm also glad to have Miller's backing me up with prompt, high quality service.

Please pass this along to Arnie, Dick, and whomever else should see it. ( Attached is a copy of the un-retouched image. )

Thanks very much.

Warren Kahle
Annapolis, Maryland

Turnaround

Jason Becking — Wed, 05 Dec 2007 22:53:00 GMT

It never fails to amaze me what our team members are able to accomplish this time of year, especially knowing how busy we are and how hard they are each working on a daily basis.

I'm fortunate that my wife (henceforth referred to as Sarah) is a photographer and one of our customers. If I ever want the customer's point of view, all I have to do is remember to ask. Yesterday, Sarah placed 5 orders with Miller's. Some big, some small, nothing unusual. Miller’s received the first one at 9:43 a.m. and the final one at 2:34 p.m.

When I walked in this morning around 8:00, each of those orders was waiting on me (packaged nicely). I grabbed them to save shipping costs and will bring home this evening. It's simply stunning service, which I am not the least bit responsible for, which happened on our busiest day of the year (thus far).

I was planning on writing this post today anyway, but then customer service received the following e-mail:

"I just finished shooting an annual family portrait event that I do every fall.... This time we shot 51 families.... I have already sent the orders into Miller’s and gotten them back and have over half of them already delivered to the families. Out of the 51 families that ordered all sizes between wallets and 16x20’s, I didn’t have one single error either on my behalf or Miller’s. The prints were printed absolutely perfect. The delivery time was nothing short of phenomenal and once again, Miller’s made me look like a super hero and earned many points to me and my business.

"I’m not sure how I ever survived before switching all of our business over to Miller’s. It really was the BEST decision I ever made." -- Tom Holloway -- ProImage Photography; Niceville, Florida.

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Turnaround Time Testimonial

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