I wanted to take the opportunity to introduce myself to our relatively new customers, as well as refresh the memories of those I haven’t talked with recently. I began working for Millers in the 1970’s, part-time while attending college. I probably am one of the last team members still here who was hired by Bill Miller, the founder ...

As training coordinator it is an exciting but challenging time trying to keep up with the multitude of software and hardware options available to our staff and customers. In the film days (wow, that’s only six years ago), the photographer for the most part controlled their image quality and contrast with exposure and film type. ...

I know it’s not much, but I feel like somewhat of a jetsetter these last few days. Sunday and Monday Lisa Ewing and I were at the Tennessee Convention and right now I am in Pittsburg visiting the lab (I’m actually one of those Columbia people). Every year all of the Customer Service Reps change positions for a few days to see how ...

Many of you know that Miller’s was the first Portrait Lab to offer Digital Imaging and many of the peripheral digital products. I was fortunate enough to be in the beginning phases, from learning about the equipment, to working with the engineers in developing the most efficient retouching tools. In those days commercial labs were ...

I have recently read several color lab ads that state something like “Nobody surpasses our…”. But they are so general in nature that it begins to resemble a political campaign. It makes you wonder just exactly how are they measuring their service? Since 1991 (In March to be exact!), we have been monitoring ourselves in three ...

My specialty with Miller's is Customer Service.  I learned from some of our best, and after nearly two decades with this company, I like to think I have a pretty good grasp on the company goal of "100% Customer Satisfaction."   Marketing is not my specialty, but I enjoy observing the angles used by different companies ...

  "The Season of Her Discontent" and "Tranquil Poise" were each selected as 2007 Loan Prints by PPA. We are always proud of the accomplishments of our staff – especially when they have excelled in their particular field. Lori Smith, one of our veteran digital artists, has earned her Master Artist and Master of ...

  Part of the Press Crew -- Dan, Kristy, Stephen, and Lindsay -- taking a break near the press. I have been dealing with Press-related questions from photographers since we first released this service. And believe me I think I have heard them all!! One recently recurring question line is “How do I sell Press products?” and “How do I ...

Miller’s will continue to travel through the remainder of the summer and fall to various conventions around the country. We love having the opportunity to meet and re-acquaint ourselves with our customers, as well as make new friends! And we’re excited to be able to show you first-hand some of our newer products and services, such ...

Have you ever uploaded an order in the middle of the night only to find FedEx knocking on your door 24 hours later to deliver the order and wondered how it could be possible? Even in the lab we sometimes wonder this ourselves. Daily we come in to messages to make changes to orders uploaded overnight that are in invoicing by 8:00am ...