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Customer Praise

We commonly receive emails from you -- asking for help, offering suggestions, and asking quick questions mostly. While we're happy to get those, we especially enjoy the ones saying thanks. Here's a sampling of some recent messages: Thanks for the great customer service! I appreciate Millers taking...

Posted to Millers Blog (Weblog) by Jason Becking on 04-22-2009
CS Road Trips

While many people hit the road for vacation this summer, our customer service team enjoyed a few road trips of their own. Every summer we take time out for all of our agents to visit the “other” lab. The Pittsburg CS team visits the Columbia lab, and the Columbia CS team visits the Pittsburg lab. We...

Posted to Customer Service (Weblog) by admin on 09-18-2007
Are Your Billable Stamps Current?

As the busiest time of year approaches for all of us, now is a good time to check the expiration dates on the FedEx billable stamps that you are using to send your orders to us. We don't want any delays in the busy days to come because these stamps have expired. Please take a moment to check the...

Posted to Millers Blog (Weblog) by admin on 08-31-2007
A TV Without Cable is a Sad TV

Yesterday my cable went out, and since my pregnant wife was out sick from work this was a major inconvenience. Have you ever had to deal with a cable company? If the answer is yes then you probably know where I’m going here, if the answer is no then you’re lucky. Her first call to customer service resulted...

Posted to Customer Service (Weblog) by admin on 08-28-2007
New Orleans / Houston Trip

I am back at my desk after being in New Orleans for several days, and let me tell you, what a trip!! I want to give everyone that made our trip so wonderful a big thank you. Never in my life have I been around such nice people! The culture is rich, the people are fantastic, and the food is even better...

Posted to Customer Service (Weblog) by Marsha on 08-23-2007
Not Enough Time

As training coordinator it is an exciting but challenging time trying to keep up with the multitude of software and hardware options available to our staff and customers. In the film days (wow, that’s only six years ago), the photographer for the most part controlled their image quality and contrast...

Posted to Customer Service (Weblog) by admin on 08-15-2007
Tennessee Convention & CS Switching

I know it’s not much, but I feel like somewhat of a jetsetter these last few days. Sunday and Monday Lisa Ewing and I were at the Tennessee Convention and right now I am in Pittsburg visiting the lab (I’m actually one of those Columbia people). Every year all of the Customer Service Reps change positions...

Posted to Customer Service (Weblog) by admin on 08-14-2007
Measuring Our Service

I have recently read several color lab ads that state something like “Nobody surpasses our…”. But they are so general in nature that it begins to resemble a political campaign. It makes you wonder just exactly how are they measuring their service? Since 1991 (In March to be exact!), we have been monitoring...

Posted to Millers Blog (Weblog) by admin on 08-09-2007
100% Customer Satisfaction

My specialty with Miller's is Customer Service. I learned from some of our best, and after nearly two decades with this company, I like to think I have a pretty good grasp on the company goal of "100% Customer Satisfaction." Marketing is not my specialty, but I enjoy observing the angles...

Posted to Customer Service (Weblog) by admin on 08-08-2007
CS is Here to Help

I'm sure most of our customers have good stories about how one of our customer service team members took care of you (please go to the forum and post them!)... Here's a funny one from just a few minutes ago. A long-time customer just e-mailed Tonya in customer service. She e-mailed because she...

Posted to Customer Service (Weblog) by Jason Becking on 07-27-2007

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